Guide to building vs. buying an AI Agent for customer service
This guide will help you assess the build vs buy question from 5 main angles so you can make a confident, informed decision.
Learn MoreThe latest news and expert advice on AI, automation, and customer service
The businesses that embrace AI email support now will be the ones setting the standard for the future of customer experiences.
There’s no magic solution to eliminating hallucinations, but there are ways to circumvent them. Here's everything you need to know about grounding and AI hallucinations.
Explore real-world examples of AI hallucinations, why they occur, and what's being done to address this challenge.
Why does AI hallucinate? Here's some clear and effective ways to prevent, detect, and correct AI hallucinations.
Learn how you can scale support operations with AI email customer service — without the traditional constraints of human resources and rising costs.
AI hallucinations aren’t an insurmountable obstacle, but rather an opportunity to continuously refine and enhance our AI systems.
Ready to automate your customer service emails? Here are some things to consider.
Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.
Five email automation tools that can deliver personalized automated experiences, help you hit your CSAT goals, and cut costs.
Automate email responses to supercharge your customer service and give agents time to work on strategic tasks.
The future of CX automation is getting brighter and driving even better results. We recently covered this and more in our annual Spring product launch.
Here’s a breakdown of ecommerce customer service software that can simplify your job and help your brand stand out.