Guide to building vs. buying an AI Agent for customer service

The availability of powerful AI models has made building generative AI applications more accessible than ever. Companies are now considering creating their own AI agents for customer service. But just because you can, does that mean you should?

Before diving into the development of an in-house AI solution, it is crucial to weigh several key factors, including cost, scalability, and long-term impact on your business.

This guide will help you assess the build vs buy question from 5 main angles so you can make a confident, informed decision:

1. Total cost of ownership
2. Return on investment
3. Evaluation framework
4. Continuous improvement
5. Expertise

Download the guide now and take the guesswork out of your AI strategy.