Extend the power of composable content with Contentful + Ada
Ada’s AI Agent uses content from Contentful to automatically resolve over 70% of customer service inquiries across channels and languages.
See the power of Ada and Contentful in action
Hire Ada’s AI Agent to your customer service team. Onboard them instantly using your existing content in Contentful.
Onboard a top-performing AI Agent in minutes
Connect your AI Agent to your Contentful knowledge base to instantly start resolving customer service inquiries. Automatic syncing means your AI Agent is always sharing the most accurate information from Contentful with your customers.
Connect to business systems and take action for customers
Integrate your AI Agent with external business systems like your CRM or OMS (no code required) so it can perform tasks, like looking up an order or increasing a credit limit. Help your customers take action and maximize Automated Resolution.
Coach your AI Agent to become your top-performer
Continuously improve performance and promote your AI Agent to resolve more inquiries across channels and languages.
Measure performance and improve content with AI insights
Manual reviews and spot checks can only get you so far. Your AI Agent reads every word of your customer transcripts to identify the biggest opportunities for improvement - not just for your customer service team, but for your entire company.
Build once, resolve everywhere
Launch your AI Agent on web, mobile, SMS, social media, email, and phone channels. When needed, the AI Agent can handoff to a human including relevant customer details and context, reducing effort and average handle time.
