Ada Support

Turn time-sensitive questions into swift solutions

Manage and update orders, subscriptions, appointments, and more with Ada’s AI Agent.

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See why some of the world’s most recognizable companies trust Ada

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“Ada is the best AI chatbot offering for features and open API integration from a front and back end perspective. Simple UI, immense amount of features/capabilities, and low day-to-day management.”

Jean-Luc Eckstein
Chief Customer Officer at Neptune Flood

78%
decrease in cost per ticket
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6.7x
ROI in year 1
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“Ada offers a robust automated customer experience solution that can work across the spectrum, without resorting to code or sacrificing UX for functionality.”

Adam Cole
Vice President, Business Technology at Tango Card

“With the AI Agent taking away the questions that have high handle times but are totally self-serviceable using our APIs, we’ve seen a 400% reduction in customer inquiries over two years. That’s huge.”

Eric Carr
Senior Manager of CX and CS iHerb

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Save hours a day with AI customer service

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Automated Resolution Rate
16%
Error margin: ±1.8%

Ada’s AI Agent does the heavy lifting

Streamline support and take action — from scheduling appointments to processing exchanges

Order tracking

Track orders, process returns, and assist with exchanges

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Transfer funds

Empower customers with a personal financial assistant

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Extend free trials

Help users effortlessly sign up or extend their trials

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Resolve more inquiries with Ada

Automatically resolve inquiries across channels and in 50+ languages.

Refund and exchange

Activate new accounts

Create return labels

Pay bills

Transfer funds

Upgrade plans and data

Schedule appointments

Manage subscriptions

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“Making sure that we maintain our customer satisfaction and customer effort scores is really important, and Ada helps set the tone to do those things. It's good for the customers, it's good for our agents, it's good for scaling our support model, and it's also good for our content effectiveness overall”

Jimmy Sullivan
Manager of Digital Support
20%
improvement in Automated Resolution Rate after adopting generative AI
40%
of customer inquiries resolved digitally without human intervention
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Automate transaction support with Ada