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Guide to preventing, detecting, and correcting AI Agent hallucinations
Don't let AI hallucinations undermine your customer service. Get the insights you need to keep your AI Agents accurate, reliable and trustworthy.
Learn MoreThe latest news and expert advice on AI, automation, and customer service
AI is how you transform omnichannel customer service in 2024 — delivering seamless, personalized experiences that impress customers and drive loyalty.
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Here's how we use the LLMs to impact customer service, and what training processes we employ to ensure effective and secure deployment.
Many companies tout their multichannel approach, but the real game-changer is omnichannel customer service.
Differentiate your customer experience with AI omnichannel customer service. Not sure how? Read this extensive guide to learn how.
What is the omnichannel customer service dilemma, and how can we solve it? Chief Product & Technology Officer, Mike Gozzo, has some ideas.
Hallucinations in AI occur when an AI model generates information that is inaccurate or misleading but presents it as if it were true. For businesses relying on AI customer service, false or misleading information can erode customer trust and lead to operational inefficiencies.
The businesses that embrace AI email support now will be the ones setting the standard for the future of customer experiences.
There’s no magic solution to eliminating hallucinations, but there are ways to circumvent them. Here's everything you need to know about grounding and AI hallucinations.
Explore real-world examples of AI hallucinations, why they occur, and what's being done to address this challenge.
Why does AI hallucinate? Here's some clear and effective ways to prevent, detect, and correct AI hallucinations.
Learn how you can scale support operations with AI email customer service — without the traditional constraints of human resources and rising costs.
AI hallucinations aren’t an insurmountable obstacle, but rather an opportunity to continuously refine and enhance our AI systems.
Ready to automate your customer service emails? Here are some things to consider.