Guide to building vs. buying an AI Agent for customer service
This guide will help you assess the build vs buy question from 5 main angles so you can make a confident, informed decision.
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The latest news and expert advice on AI, automation, and customer service
Customer Experience | 5 min read
The crossover between brand and customer experience
Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.
Lynn Pine
AI Content Specialist
3 years of engineering at Ada
In Andre's three years at Ada, the Engineering Team has grown and matured. Here's a first-hand account of what it’s been like on that side of the org.
Andre Marcelo-Tanner
Staff DevOps Engineer
News & Updates | 5 min read
Ada Interact attendees on what’s next in CX
Hear what CX leaders who attended our first ever in-person Ada Interact have to say about what’s next in CX and how brands can prepare.
Lynn Pine
AI Content Specialist
News & Updates | 10 min read
Lessons from Ada Interact 2022: Why every company is becoming an AI company and how to get there
In the very near future, every company will be an AI company. Ada Interact told this story of a new era — one where CX drives business, and AI drives CX.
Sarah Fox
AI Content Specialist
AI & Automation | 8 min read
Making automation magic with conversational design
Engaging chatbot experiences take a solid tech foundation and brand experiences built on top of it using the principles of conversational design.
André Wessels
Manager, Chatbot and Support Content
Customer Experience | 5 min read
Talkdesk’s CMO on the value of industry-specific offerings
Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
The profitability of an excellent agent experience
Zendesk’s SVP of Global Customer Success, Renewals, and CX, shares her thoughts on why companies should emphasize the agent experience to elevate CX.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
The value of going physical in a digital world
Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.
Lynn Pine
AI Content Specialist
Customer Service | 11 min read
Beyond “headless commerce:" What else is on the horizon for ecommerce?
Three main trends that smart ecommerce leaders should be keeping an eye on.
Grant Oyston
AI Product Marketing Manager
AI & Automation | 5 min read
A sweet take on automation vs human connection from Donut’s co-founder
Dan Manian, CEO and Co-Founder of Donut, talks with us about the importance of human connection for team-building and brand-building, and the powerful role automation plays in making it happen at scale.
Lynn Pine
AI Content Specialist
Customer Experience | 4 min read
Why StubHub’s VP of CX values simplicity over everything
Daron Fowlks, VP and head of global customer experience at StubHub, talks to us about the importance of speed, simplicity, and satisfaction for CX success.
Lynn Pine
AI Content Specialist
Customer Experience | 5 min read
The changing role of brand both inside and outside your company
Amrita Gurney, Head of Marketing at Float, talks to us about the evolution of brand and how growing companies can (and should) stay authentic as they scale.
Lynn Pine
AI Content Specialist