How to master AI customer service across all channels

Are you providing your customers with instant responses and a consistent experience across chat, phone, and email? Chances are, there's room for improvement.

It’s one thing to be available on multiple service channels — this is now a bare-minimum requirement — but it’s a whole other thing to offer a genuine omnichannel experience that meets customers expectations, 24/7.

Mike Gozzo, Chief Product & Technology Officer at Ada, and Walter Sledz, President or Revenue & Client Services at NinjaTraderdive, dive into what exceptional omnichannel customer service looks like and how AI agents are best suited to help you deliver that.

Tune in to this 45-minute webinar to explore:

• The need for multi-channel support: How customer expectations are pushing businesses to invest in omnichannel experiences
• Unlocking efficient and scalable omnichannel experiences: How AI agents can get you there without breaking a sweat
• Real-world success stories: Gain insights from customers successfully using Ada’s AI Agent for omnichannel support