How to interview AI Agents for customer service

Hiring an AI Agent is not the same as buying customer service automation software — we left that behind in the chatbot era.

An AI Agent is a member of your team that you onboard, coach, manage, and promote as their skills develop. The selection process should feel more like an interview rather than a simple comparison of price and product features.

If you’re wondering about what that means and how to go about it, this is the webinar for you.

Watch this on-demand webinar to learn how to:

• Evaluate the AI Agents: What questions to ask during the interview and why
• Evaluate the AI Agent vendors: What questions to ask the vendors to find out how they’re enabling you to continuously improve the automated customer service experience
• Determine your ROI: Considerations to keep in mind when it comes to pricing options