Addressing the unique challenges of SaaS customer service

If you’re ready to move beyond scripted chatbots and onboard an AI Agent, you don’t want to miss this fireside chat.

Let’s cut right to the chase: SaaS customer service is complicated. You know what it’s like,

• The product is constantly being updated which means support content has to constantly be updated
• You likely need to provide support across multiple channels, including in-app, web chat, and email, which means every support content update needs to be replicated on each one
• The complexity of the product makes it difficult to script out every possible question and answer
• Having a subscription model means you get a high volume of incredibly repetitive questions on a monthly basis

We could go on and on, but all we’d be doing is telling you things you already know. SaaS customer service is indeed complicated. But when it’s done well, it can help you increase loyalty, reduce churn, and contribute to revenue with upsells.

The good news is that AI Agents are smart enough to handle “complicated”. Epos Now, a SaaS company offering award-winning POS solutions for thousands of customers, knows this very well.

Watch this fireside chat with Ismail Ostrilski who oversaw the transition from a scripted bot to an AI Agent at Epos Now. He’ll be sharing his experience, shedding light on how their AI Agent helped them solve SaaS customer service woes, and answering questions from our moderator and the audience.