Understanding the privacy, data, and security risks of AI Agents

Customer service leaders know that hiring an AI Agent will make a positive impact both for the business and for customers, but confidence in AI risk management is still somewhat low.

You may have already fielded questions from executives and legal teams regarding privacy concerns with AI or generative AI security risks.

This guide equips you with the knowledge you need to answer these questions and alleviate the fear that’s holding you back from modernizing customer service.

Dive into:

• The main AI privacy and security risks when handling customer and company data
• The biggest risks associated with any content that the AI Agent generates and returns to the customer
• Legal and security questions to ask vendors for AI security risk assessment