Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.

Mike Murchison

CEO, Ada

Five email automation tools that can deliver personalized automated experiences, help you hit your CSAT goals, and cut costs.

Faria Islam

Product Marketing Manager

Automate email responses to supercharge your customer service and give agents time to work on strategic tasks.

Faria Islam

Product Marketing Manager

The future of CX automation is getting brighter and driving even better results. We recently covered this and more in our annual Spring product launch.

Sarah Fox

Content Producer

Here’s a breakdown of ecommerce customer service software that can simplify your job and help your brand stand out.

Sarah Fox

Content Producer

Companies are shifting their AI strategies to focus on supercharging leading models with their own data and processes. Here's why.

Sage Lazzaro

Technology Journalist

We've handpicked the top 7 Shopify apps for ecommerce to help you skip the guesswork.

Sarah Fox

Content Producer

Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.

Mike Gozzo

Chief Product & Technology Officer

We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.

Sarah Fox

Content Producer

Ecommerce brands thrive when they deliver exceptional customer service. Learn how you can deliver on growing customer expectations.

Sarah Fox

Content Producer

Selecting a conversational AI platform can be overwhelming. Here are 7 questions to help you find the perfect platform for your business.

Sarah Fox

Content Producer

Learn how to use CSAT more strategically to grow your customer service goals and prepare for an AI-first world.

Sarah Fox

Content Producer