Resolve high-volume airline inquiries—including IROPs—and scale multilingual support instantly. Cut costs, reduce wait times, and free your team to focus on what matters.
“By transforming Charlie into a generative AI agent, we’ve achieved faster resolutions, reduced wait times to under a minute for high-priority cases, and seen over 50% higher CSAT. It’s proof that AI, when done right, can make customer care both efficient and deeply human.”
Meet Tripp, ada’s AI agent for the travel industry.
Ask Tripp the questions below to see Ada Voice in action!
Handle refunds, baggage status, seat selections, and more, reducing costs and improving traveller satisfaction at scale.
Deliver multilingual customer support in 60+ languages, tuned to local expectations and cultural context.
Effortlessly manage peak periods— from holiday surges to weather disruptions—without increasing headcount.
Offer seat upgrades, travel extras, and loyalty rewards at the right moment, guided by real-time traveler context and data.
Give feedback on past traveller interactions— fine-tune tone, add context, and adjust answers. The AI agent applies the feedback for future interactions, continuously improving results over time.
Monitor key metrics like automated resolutions, CSAT, NPS, and more
Deliver uninterrupted experiences with Ada’s platform, which offers 99.9% uptime.. Built-in redundancy and automated fallback mechanisms ensure that if one provider goes down, others seamlessly take over.
Out-of-the-box integrations with your favorite tools—plus a robust suite of APIs to connect other external systems and maximize the impact of your AI agent.
Let your AI agent manage bookings, rebooking, and loyalty inquiries in real time. Playbooks help your AI agent resolve high-volume workflows with the same logic, precision, and policy adherence as your human team. Every step is executed exactly how you define it—no delays, no escalations.
“At Malaysia Airlines, we’ve always believed innovation is at the heart of extraordinary service. With Mavis, we’re elevating the way we connect with our guests, offering them fast, intuitive, and personalized support that truly reflects the warmth of Malaysian Hospitality, powered by cutting-edge AI.” – Bryan Foong, Chief Executive Officer of Airline Business from Malaysia Aviation Group (MAG).”
Confidently escalate high-value or sensitive inquiries to human agents—on your terms.
Every response reflects your policies, knowledge, and standards. No guesswork, no brand drift.
Deliver unified support across channels with one AI customer service agent.
Ada supports industry-specific needs like DOT/EU261 automation, WCAG accessibility, and union workflows.
The gap between enthusiasm and experience is where most AI strategies get stuck, and where agentic AI in customer experience becomes crucial.
