AI strategy & transformation 9 min read letting go of control in the era of AI agents Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.
AI strategy & transformation 6 min read understanding the business implications of ChatGPT and large language models (LLMs) With the release of ChatGPT, the type and amount of work humans are expected to perform has fundamentally changed, transforming the world of business along with it.
