Daven is Chief Customer Officer at Digicel, a senior CX leader with 20 years of experience driving large-scale transformations across 30+ markets in three continents. He is known for balancing AI adoption with operational discipline to deliver measurable business impact.

Hannes has been with Amway — the world's largest direct-selling company with over $7B in global sales — since 1997, progressing through software development, architecture, and analytics before taking on Service & Care optimization in 2014. He has driven meaningful gains in agent productivity and automated interactions, and is currently leading a major initiative to migrate 27 countries to a Generative AI Assistant by June. A central focus of his work has been helping leaders move past AI misconceptions and championing the need for precise, trustworthy knowledge content to reduce hallucination risks in conversational AI.

Mike Murchison is CEO and Co-founder of Ada, the world’s leading customer service AI platform. Founded in 2016, Ada automates billions of customer interactions for brands like Square, The New York Times, YETI, and Monday.com. A Forbes 30 Under 30 winner, Mike envisions a world where every company is managing customer-facing AI Agents that deliver a new standard of personalized experience at scale.